I'm not sure what HP Tech Suport did when they had it in for warranty service but just resetting this notebook back to factory settings was lame. Hey Tech people, you just had this baby in for repair & it's still doing the same thing. It should have been repaired or replaced. I mean there is a problem there & shipping this notebook back with that problem is really dumb, but that's my opinion. I tried to get it off but using a flathead screw driver to try & get the latch to move shouldn't be a new HP security addon. Here is the Product & Model #'s:Oh, I forgot, the battery release latch doesn't seem to want to move. She's getting ready for finals & doesn't need this notebook acting up.I'm not pushing Dells, I just bought one on sale to use windows 8. In the mean time, I'll give her a new dell to use while this one goes back in for a complete repair.
I will add the Model Number so if it does go back which I think it should, this reply should be enough proof that they didn't fix the problem. I doubt tech suppost tried to go online & investagate this problem. I believe that the circuitboard for the touchpad is bad. When this happens while online, IE Freezes & she has to shut it down. The left clicker is still clicking inside the notebook. My wife has a friend with a new Pavilion 2000.